Chicken Drumsticks
We in Frozen are dedicated to bringing the best possible quality to our clients and
the end consumer as well.
We are committed to implement the best food safety standards in every stage of the food production process.
🚚 Delivery & Return Policy
Your satisfaction is our top priority. If for any reason you are not happy with your order, we sincerely apologize and are ready to offer you a proper return or exchange, subject to the following conditions.
📋 Policy Guidelines
Within Barishal City: Requests for return or exchange must be made within 3 working days from the invoice date. Outside Barishal (Upazila/Village): Requests must be made within 5 working days from the invoice date. ⚠️ Preferably within 24 hours of delivery for frozen items.
📦 Returnable/Exchangeable Product Conditions
The packaging must be unopened and undamaged The frozen product must be stored at the proper -18°C temperature The product must not be past its expiry date.
🔁 Return & Exchange Process
Within Barishal City: Home pickup may be available in selected areas (conditions apply).
Outside Barishal: You must send the product back via a local courier service.
🛍️ For exchanges, you may choose another product of equal value or request a refund.
Payment Information
1️⃣ Mobile Banking (📱 bKash / Nagad)
bKash (Personal): 01300182399
Nagad (Personal): 01300182399
Reference: Please mention your Order ID or Name during payment.
> ✅ Note: Always select "Payment" option, not "Send Money".
2️⃣ Bank Transfer (🏦)
Account Name: Frozenia Foods Limited
Account Number: coming soon
Bank: Janata Bank Limited
Branch: 0514 Notun Bazar Branch, Barishal
Reference: Please mention your Order ID or Name.
3️⃣ Cash on Delivery (💵 COD)
Available in selected areas only.
Please confirm availability during your order placement.
📩 After Payment
Once payment is complete, kindly send us the following for confirmation:
✅ Transaction ID
✅ Screenshot of payment
Via:
WhatsApp: 01300182399
Or fill up our [Payment Confirmation Form] (if available)
🔐 Security Notice
We do not store any payment information.
Please make payments only to our official numbers or bank account listed above.
Avoid any third-party or unauthorized transactions.
FAQ
1. Question: How is the product prepared?
Answer: Our products are hygienically cut and processed, then packaged at zero temperature to maintain quality.
2. Question: How long can it be stored?
Answer: It can be stored for up to 6 months at -18°C. Proper refrigeration is essential.
3. Question: What should be done before cooking?
Answer: Before cooking, rinse with cold water and, if necessary, soak in hot water for 10–15 minutes.
4. Question: Is home delivery available?
Answer: Yes, we offer home delivery in selected areas. Please refer to our delivery policy for more details.
5. Question: Is the product halal?
Answer: Yes, all our products are prepared following halal slaughter procedures.
6. Question: When will I receive the product?
Answer: Delivery is usually made within 24–48 hours after the order is confirmed.
7. Question: What should I do when receiving the product?
Answer: Please check the product upon delivery and store it in the freezer immediately.
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