Fresh Cheese
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🚚 Delivery & Return Policy
Your satisfaction is our top priority. If for any reason you are not happy with your order, we sincerely apologize and are ready to offer you a proper return or exchange, subject to the following conditions.
📋 Policy Guidelines
Within Barishal City: Requests for return or exchange must be made within 3 working days from the invoice date. Outside Barishal (Upazila/Village): Requests must be made within 5 working days from the invoice date. ⚠️ Preferably within 24 hours of delivery for frozen items.
📦 Returnable/Exchangeable Product Conditions
The packaging must be unopened and undamaged The frozen product must be stored at the proper -18°C temperature The product must not be past its expiry date.
🔁 Return & Exchange Process
Within Barishal City: Home pickup may be available in selected areas (conditions apply).
Outside Barishal: You must send the product back via a local courier service.
🛍️ For exchanges, you may choose another product of equal value or request a refund.
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Payment Information
1️⃣ Mobile Banking (📱 bKash / Nagad)
bKash (Personal): 01300182399
Nagad (Personal): 01300182399
Reference: Please mention your Order ID or Name during payment.
> ✅ Note: Always select "Payment" option, not "Send Money".
2️⃣ Bank Transfer (🏦)
Account Name: Frozenia Foods Limited
Account Number: coming soon
Bank: Janata Bank Limited
Branch: 0514 Notun Bazar Branch, Barishal
Reference: Please mention your Order ID or Name.
3️⃣ Cash on Delivery (💵 COD)
Available in selected areas only.
Please confirm availability during your order placement.
📩 After Payment
Once payment is complete, kindly send us the following for confirmation:
✅ Transaction ID
✅ Screenshot of payment
Via:
WhatsApp: 01300182399
Or fill up our [Payment Confirmation Form] (if available)
🔐 Security Notice
We do not store any payment information.
Please make payments only to our official numbers or bank account listed above.
Avoid any third-party or unauthorized transactions.
FAQ
1. Question: How is the product prepared?
Answer: Our products are hygienically cut and processed, then packaged at zero temperature to maintain quality.
2. Question: How long can it be stored?
Answer: It can be stored for up to 6 months at -18°C. Proper refrigeration is essential.
3. Question: What should be done before cooking?
Answer: Before cooking, rinse with cold water and, if necessary, soak in hot water for 10–15 minutes.
4. Question: Is home delivery available?
Answer: Yes, we offer home delivery in selected areas. Please refer to our delivery policy for more details.
5. Question: Is the product halal?
Answer: Yes, all our products are prepared following halal slaughter procedures.
6. Question: When will I receive the product?
Answer: Delivery is usually made within 24–48 hours after the order is confirmed.
7. Question: What should I do when receiving the product?
Answer: Please check the product upon delivery and store it in the freezer immediately.
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